Refund policy

At Thottam Organics, we take great care in delivering high-quality, natural products to our valued customers. Once an order is confirmed, we do not accept return or refund requests. However, in the following situations, we are committed to resolving concerns in a fair and transparent manner.

1. Damaged Product

If your order arrives damaged, we will be happy to resend and replace the product. Please note:

  • You must notify us within 2 days of delivery via email to thottamorganics@gmail.com

  • Kindly include the following in your email:

    • Order number

    • One image of the outer box

    • Two clear images of the damaged product

    • Unboxing video clearly showing the damage

For orders with multiple items, only the damaged item(s) will be replaced. Replacements will take 7 to 10 days.
We aim to respond within 24-48 hours and will provide full assistance to resolve the issue amicably.

2. Missing Product

If any product is missing from your order, we will promptly re-send the missing item. Please ensure the following:

  • Notify us within 2 days of delivery via email to thottamorganics@gmail.com.

  • Email should include:

    • Order number

We do not process refunds for missing items but will ensure prompt replacement.
Our team will respond within 24-48 hours and offer full support.

3. Spoiled Product

If you receive a spoiled or compromised product, please inform us within 2 days of delivery at thottamorganics@gmail.com

  • Include in your email:

    • Order number

    • Packaging/manufacturing date

    • Clear images or video showing the issue

Please note: We do not accept returns for natural variations in taste, texture, color, or aroma, as these are normal in handcrafted, chemical-free products.
However, if spoilage is confirmed after proper investigation, we will replace the product and ensure a fair outcome.

Email will be responded to within 24-48 hours, and full assistance will be provided thereafter.